Damaged or Faulty Goods - 24 Hours to Report

If you notice any damage to your goods please notify the delivery driver at the time of delivery. Please inspect goods as they arrive at your house and if they visually look damaged please let the driver know.

If you notice damage to the goods within 24 hours of receiving the delivery please Contact us, our team will work with you to get photos emailed to inspect the damage. As goods may be stored on building sites or moved around by your trades, we cannot accept damage claims after this 24-hour period, as we cannot determine when or how the damage occurred.

It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of Bright Renovations or our suppliers.

Goods found to be faulty as a result of manufacturing defects are covered by the product warranties and will usually be handled by the product supplier or manufacturer who provides after sales service support to goods properly installed by a plumber. You can usually find the manufacturers details on the product warranty cards or their website, alternatively, you can contact us and we will help you get this sorted.

Change of mind or made a mistake?

These things do happen; we will make the best effort to facilitate a replacement product or refund, contact us and we will organise your goods to be collected and returned. Please note a few Terms & conditions:

Goods that have not been delivered:

If you change your mind within 24 hours of placing your order the return fee will not apply. If you change your mind after 24 hours but your goods have not been shipped, a change fee of $30 applies.

Goods that have been delivered:

If your goods have been delivered but are still boxed and not open in the condition you received them, you may return them within 14 days for a full refund minus the original shipping cost and a shipping return fee to cover the cost of the return. The shipping return fees are as follows:

Tapware, showers, accessories and small items - A return fee of $35 or the original amount of delivery, if greater than this, will apply.

Toilets, basins, kitchen and laundry sinks and large items - A return fee of $70 or the original amount of delivery, if greater than this, will apply.

Baths - A return fee of $180 or the original amount of delivery, if greater than this, will apply. Due to the size and risk of damage, our drivers cannot pick up a bath unless it is in the original packaging, skid and wrapping.

Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged.

To avoid return fees you can also drop the goods off to our Dandenong South Vic warehouse, only the original shipping cost will still be deducted from the refund amount in this case.

Goods can still be returns/exchanged after 14 days of purchase, however, items need to be in original package & 20% restocking charge will apply.

Goods that cannot be returned:

Vanity units & shaving cabinets, are made to order, so once specifications are confirmed these cannot be returned or refunded.

Customised, Non Stocked or Speciality Manufactured Products, you will be notified before you purchase these products.

Goods with damaged or missing packaging, unfortunately we cannot accept products with missing or significantly damaged packaging as they are not fit for re-sale.

General Returning Conditions

While the goods are in your possession they are your responsibility, if the goods are damaged we will not be able to provide a refund or exchange.

A return will not be booked until photos are provided to Bright Renovations, so we can see the condition of the goods before the courier collects them. This ensures any damage that occurs in transit is our responsibility, not yours.

We are not able to accept returns of any kind once your have attempted to install or use the product.

All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is issued.

In case there is a major faults/defects with the product, please contact our warranty team, we will work with our supplier for the best solution, if the issue cannot be resolved, full refund will be issue, including the freight costs.

Please contact us as soon as possible with any questions on returns & exchanges.

When your goods arrive, please inspect them within 24 hours for damages